This Privacy Policy explains how Live Gold Trading (“we”, “us” or “our”) collects, uses and protects personal information when you visit livegoldtrading.com, fill in a form, contact us, or join our WhatsApp community or Telegram channel.
1. Who we are
Live Gold Trading runs the website livegoldtrading.com and the community channels linked from it. You can contact us about privacy at support@livegoldtrading.com.
2. Information we collect
Information you give us:
- your name, email address and phone or WhatsApp number when you fill in a sign-up form;
- your name, contact details and message when you use our contact form or write to us;
- any other details you choose to share with us.
Information from messaging apps: when you join our WhatsApp community or Telegram channel, the app shows group or channel admins some of your details, such as your name, profile photo and, on WhatsApp, your phone number. We use these only to run the community.
Information collected automatically: when you visit the website, our servers and security tools record technical information such as your IP address, browser and device type, the pages you view, the website that referred you, and the date and time of your visit.
3. How we use your information
- to send you the signals, market updates and community links you asked for;
- to reply to your messages and requests;
- to run, secure and improve the website and our services;
- to prevent spam, fraud and abuse;
- to send you news about our services, if you agreed to receive it;
- to meet our legal obligations.
We use your information because you asked us to, because you gave your consent, because we have a legitimate interest in running and improving our services, or because we have to in order to meet legal obligations. Where we rely on your consent, you can withdraw it at any time.
4. Messages and unsubscribing
You can stop receiving messages from us at any time: use the unsubscribe link in our emails, leave our WhatsApp community or Telegram channel, or email support@livegoldtrading.com.
5. Cookies and browser storage
The website uses only the cookies and browser storage it needs to work, plus the features below:
- your light or dark display choice, saved in your browser;
- when our sign-up window was last shown, closed or completed, and how many pages you have viewed, so that it does not appear too often;
- security and performance tools from our hosting provider, which may set technical cookies;
- live charts and market data from TradingView, which load from TradingView’s servers and may set their own cookies under TradingView’s privacy policy.
If we add analytics or advertising tools, we will update this policy and, where required, ask for your consent first. You can block or delete cookies in your browser settings, but some parts of the website may then not work as intended.
6. Who we share information with
We do not sell your personal information. We share it only with:
- service providers who help us run our services, such as website hosting, email delivery, form handling and security, who must protect it;
- WhatsApp and Telegram, when you join our community channels, under their own privacy policies;
- professional advisers, such as lawyers and accountants, where needed;
- authorities, when we are required to share it, or to protect our rights and the safety of others;
- a buyer or successor, if our business or website is transferred.
7. International transfers
Our service providers may store or process information in other countries. When this happens, we take reasonable steps to make sure your information stays protected.
8. How long we keep information
- Sign-up details: while you stay subscribed, and for up to 12 months after you unsubscribe, unless you ask us to delete them sooner.
- Contact form messages: for up to 24 months after our last exchange.
- Technical logs: usually for no longer than 90 days, unless they are needed to investigate a security issue.
We may keep information for longer where we must do so to meet legal obligations or to resolve disputes.
9. How we protect information
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to our systems. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.
10. Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct or update it;
- ask us to delete it;
- object to or restrict how we use it, including for marketing;
- withdraw your consent at any time;
- receive your information in a portable format.
To make a request, email support@livegoldtrading.com. We may need to confirm your identity before we act, and we aim to reply within 30 days. If you are not satisfied with our answer, you may be able to complain to the data protection authority where you live.
11. Children
Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.
12. Links to other websites
Our website links to other websites and services, such as TradingView, brokers, WhatsApp and Telegram. They have their own privacy practices, so please read their policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date on this page shows the current version.
14. Contact us
For any question about this policy or your information, email support@livegoldtrading.com.